Jan Lapidoth SrJan loves to reflect on the state of art, drawing examples from all over the world and challenging reality when talking about service or often lack of service.
It’s all about challenging reality, expanding the space for thought and reflection and exploiting the opportunities that emerge, says Jan Lapidoth. Jan loves to reflect on the state of the art, drawing examples from the worlds best service companies. His experience is unquestionable. To many Swedes Jan Lapidoth is Mr. Service, from the time when he undertook to revamp the service performance of Scandinavian Airlines.
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